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Helfo for private citizens

Helfo can assist you with a number of health related services, amongst other to find or change your regular GP, order European Health Insurance Card and reimbursement of medical expenses.

If your are a private citizen, you will find information about all of Helfos services towards the public in Norwegian at helsenorge.no.

Under you'll find a short listing of our services for private citizens:

Changing your regular GP

If you are a resident of Norway, an asylum seeker or NATO personnel you are entitled to a regular GP (general practitioner, or "fastlege" in Norwegian). Provided the doctor of your choice has vacancies, you can register the doctor as your regular GP. The change will be activated from the first day of the following month.

You may change your GP twice a year in the self-service solution “Bytte fastlege” at helsenorge.no. (Login required.)

What is a healthcare exemption card?

You are entitled to a healthcare exemption card (Frikort) once you have paid a certain amount in user fees when receiving healthcare services. When you present your exemption card, you do not have to pay user fees for the remainder of the calendar year. There are two exemption card schemes for health care services. You can get an overview of your registered user fees in the self-service solution “Frikort og egenandeler” at helsenorge.no. (Login required.)

European Health Insurance Card (EHIC)

If you are a member of the Norwegian National Insurance Scheme and are staying temporarily in another EEA country or in Switzerland, you should carry a European Health Insurance Card (Europeisk helsetrygdkort). You can get information and order the European Health Insurance Card at helsenorge.no, or by calling 23 32 70 00 (Veiledning helsenorge.no). Please be advised that not all members of the Norwegian National Insurance scheme are entitled to the European Health Insurance card. 

Health Service Information Centre "Veiledning helsenorge.no"

You may call the Health Service Information Centre "Veiledning helsenorge.no" if you do not know where to go in the Norwegian health services, need help to find your way at helsenorge.no or use the self-service solution “Min helse” at helsenorge.no. Telephone: + 47 23 32 70 00.

National Contact Point (NCP) for the EU directive on patients’ rights in cross-border health care

The objective of the EU directive on patients’ rights in cross-border health care is to ensure the patients’ rights to receive reimbursement for health services provided in other EU/EEC countries.

Norway has established a national contact point where you can receive more details on your rights, including which healthcare services you are entitled to. You can find more information about the Norwegian National Contact Point at helsenorge.no or by calling + 47 23 32 70 00 (Veiledning helsenorge.no).

Først publisert: 25.03.2019 Last revised date: 23.06.2021 See previous versions