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Illustration photo of HELFO workers. (Photo: Morten Rakke)


HELFO information for private citizens

Phone: 815 70 030

Opening hours: 08.00-15.30


The Norwegian Health Economics Administration (HELFO) is a sub-ordinate institution directly linked to the Norwegian Directorate of Health.

​HELFO is responsible for direct payments to various health service providers, individual reimbursement for certain medicines, dental services and health services abroad. In addition, HELFO is in charge of The regular GP scheme (fastlege), which entitles one to have a regular GP, and issuance of The European Health Insurance Card (Europeisk helsetrygdkort).

Below we have listed out our websections in English:


 Pages in English

  • Breach of waiting time guarantee

    | 14.08.2012
    If the hospital or treatment centre has failed to provide treatment within the guaranteed waiting time, you can contact the HELFO Patient Referral Unit to find alternative treatment.
  • Changing your regular GP

    | 29.03.2012
    You may choose and change your regular GP yourself. If the doctor you want has availability, you can register this doctor as your regular GP from the first day of the following month.
  • European Health Insurance Card

    | 10.01.2012
    If you are a member of the Norwegian National Insurance Scheme and are staying temporarily in another EEA country or in Switzerland, you should carry a European Health Insurance Card.
  • What is a healthcare exemption card?

    | 27.03.2012
    You are entitled to a healthcare exemption card (frikort) once you have paid a certain amount in user fees. When you present your exemption card, you do not have to pay user fees for the remainder of the calendar year.

Sist oppdatert: 29.01.2015
Send melding til sideansvarlig: Redaksjonen

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